How we work

Halo Media UK & South Africa – How we work

How our graphic design studio works

A well-planned project allows for good creative, less errors and a successful implementation. The basic process of a project and reverts is outlined below. The graphic design flow is slightly different when dealing with websites and video production, so please chat to us for further information on those.

What is the process?

Please read through our process flow below.

Getting started

We usually start off with a meeting (either physical, or via telephone/Skype). No charge for this! Once we know what you are looking for, we can start the process.

QUOTE: Based on discussion either telephonically or in a meeting, we will supply a quote. This quote is an estimate only and is subject to change. We will always advise if the quote doesn’t accurately reflect the nature of the project once it’s underway. We allow for one meeting up to 1 hour within the Durban area (30km radius from our Westville studio) for the initial quote, and meetings/time thereafter will be billed for at an hourly rate.

QUOTE ACCEPTANCE AND DEPOSIT PAYMENT: Once you are satisfied with your quote and agree to the terms and conditions, please sign and send back to us. Once your deposit has been paid, please send through proof of payment via email or fax. Once your proof of payment has been received, we will start with the next phase. For larger projects, we implement scheduled payments that will be outlined in the estimate.

Discovery & Design

Now we get to know you better!

BRIEF / DISCOVERY:  At this point, we will require a full brief from you. All briefs need to be supplied or approved via writing. We have online brief forms you may fill out. A concise brief is important for both parties: you give us a measurable list of achievables and we can avoid confusion. We may need to revise the quote at this stage to make sure our initial projections are in line with your brief.

CONTENT: We won’t be able to start your project until we have all your content. We won’t be able to start your project until we’ve received all your content. All content and imagery is to be supplied unless a copywriter is involved. You are responsible to supply copyright compliant imagery and content. Content supplied in MS Word as final and approved copy. All supplied images as high resolution as possible (300dpi).

CREATIVE:  Based on the information supplied, our graphic designers will develop concepts which will be emailed to you. Once you have reviewed the concepts we would require your feedback as to your preferred option and using this feedback, we will modify the designs to meet your requirements.

Feedback and revisions

Now we’ve submitted your designs. Hopefully you are loving them, if not, no worries, we’ll find out what needs to be done to make you feel the love!

REVISIONS:  We allow 3 minor revisions to the project in the estimate – this is capped and will be indicated on your estimate/invoice. Additional revisions will be charged for at an hourly rate, so to avoid extra costs, please make sure to have your original content in it’s final form! (Ask us how you can streamline this process to ensure there are no extra costs!)

SIGN-OFF:  Once a project is completed, we require approval sent through either by email, fax or hard copy and can then make up your files in their required final format.

Final wrap-up

Booyah! Job done!

DELIVERY AND FINAL PAYMENT: Halo Media requires the outstanding payment to be made prior to final artwork submission. We’ll then be able to supply your files as required (eg. digitally or via courier)


Added Resources:

We’re all about helping you make the most of your investment, so here are some added resources:

Avoid extra charges!
Nobody likes expensive surprises (unless you are receiving shiny objects or air tickets!). Please read this article on how to avoid scope creep. Your project manager will also work with you to keep your project on budget.
Read more here.

Do you want to edit your files?
Are you looking for the editable files? Unless you have graphic design software and have built source files into your quote, we won’t be able to supply them. But our friendly and quick team can make the changes you need done in no time!
Read more here.

Hello. We're Halo.

We are marketing designers working in partnership with select B2B companies in  UK, Australia and South Africa

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